Till Payments Status

Minor Service Outage

About This Site

Welcome to the Till Payments service status page. Here, you'll find real-time updates on scheduled maintenance, outages and other events impacting Till's products and services, including terminals, funding, online products, and more.

Same Day Funding Operational

Next Day Funding Partial Outage

Till Portable terminal Operational

Ingenico Move5000 terminal Operational

Verifone T650p terminal Operational

Till Portal Operational

Payment Links Operational

Online Checkout Operational

Hosted Payments Page Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 17, 2024

No incidents reported today.

Sep 16, 2024

No incidents reported.

Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024

Potential Same Day Funding delay

Resolved - This incident has been resolved.
Sep 13, 12:11 AEST

Update - The issue is now resolved. There is no impact to Same Day Funding.
Sep 13, 10:59 AEST

Monitoring - We are investigating the issue and will provide updates as soon as more information becomes available.
Sep 13, 08:44 AEST

Investigating - We are currently experiencing an ongoing downstream service disruption impacting clearing and settlement processes. This may impact our ability to process Same Day Funding for transactions processed today - Thursday 12th of September.

Our teams are actively monitoring the situation and will provide updates as soon as more information becomes available.
Thank you for your understanding.
Sep 12, 21:11 AEST

Card Not Present service outage

Resolved - This incident has been resolved.
Sep 13, 10:56 AEST

Update - A temporary fix has been released by our service provider to resolve the issue, we are monitoring closely on the transactions status.
Sep 13, 08:46 AEST

Update - We are continuing to work on a fix for this issue.
Sep 12, 17:44 AEST

Update - We are continuing to work on a fix for this issue.
Sep 12, 17:43 AEST

Identified - Our team has identified a service outage from one of our service providers, affecting Till’s card-not-present solutions. When processing transactions via their online gateway, some merchants may encounter error code 3005, with the message: "Request to PSP timed out." As a temporary workaround, we recommend retrying the transaction.

Our team is collaborating closely with Fiserv to resolve this issue as soon as possible. We’ll provide updates as they become available. Thank you for your patience.
Sep 12, 17:29 AEST

Sep 12, 2024

Sep 11, 2024

No incidents reported.

Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

Till Portal dashboard issue

Resolved - This incident has been resolved.
Sep 6, 08:39 AEST

Monitoring - We are pleased to confirm that the issue with eCommerce transaction display on the Till Portal dashboard is now resolved. The Till Portal may take up to a few hours to recover the missing data. To ensure a smooth recovery, we are closely monitoring the situation. We sincerely apologise for any inconvenience this may have caused.
Sep 5, 15:39 AEST

Identified - An issue impacting the Till Portal has been detected, eCommerce transactions are not being displayed on the transaction dashboard. Our team is actively working on resolving the issue. We apologise for the inconvenience this may have caused.
Sep 5, 11:23 AEST

Sep 5, 2024

Sep 4, 2024

Payment Links service outage

Resolved - The Payment Links issue has now been resolved. All services are back to normal. Thank you for your patience.
Sep 4, 15:16 AEST

Identified - We are currently experiencing a service outage affecting Payment Links. Our team is actively working on resolving the issue. For ongoing updates, please stay tuned to our status page.
Sep 4, 14:44 AEST

Sep 3, 2024

No incidents reported.