Issues impacting terminals and the Nuvei Merchant & Partner Portal
Incident
Report for Nuvei Australia and New Zealand
Resolved
This incident has been resolved.
Monitoring
The incident is now resolved. All affected services are now fully operational. We apologise for the inconvenience that caused and thank you for your patience as we work towards resolving the issue.
Identified
An issue has been identified affecting integrated terminals using Terminal Connect, as well as the Nuvei Merchant & Partner Portal.
Terminals: Merchants processing transactions via integrated terminals with Terminal Connect may experience slow transaction timeouts, which could result in declined transactions.
Nuvei Merchant & Partner Portal: Merchants attempting to log in to the portal may encounter a timeout and be temporarily unable to access the portal.
Our team is working diligently to resolve the issue and will provide an update when the issue is resolved. We apologise for the inconvenience caused.
Terminals: Merchants processing transactions via integrated terminals with Terminal Connect may experience slow transaction timeouts, which could result in declined transactions.
Nuvei Merchant & Partner Portal: Merchants attempting to log in to the portal may encounter a timeout and be temporarily unable to access the portal.
Our team is working diligently to resolve the issue and will provide an update when the issue is resolved. We apologise for the inconvenience caused.
This incident affected: PAX A920 terminal, PAX A910s terminal, PAX A80 terminal, PAX A77 terminal, Verifone T650p terminal, and ANZ Nuvei Merchant & Partner Portal.