Integrated terminals transaction issue
Incident
Report for Nuvei Australia and New Zealand
Resolved
This incident has been resolved.
Monitoring
To switch a standalone terminal back to integrated, please follow the below steps:
1. Press Func key + 2 and press Enter
2. Access code 0240
3. You will see the TID, press enter
4. Interface type > make sure PCEFTPOS (For Integrated) is selected > Enter
5. Eth settings > make sure skip is highlighted > Enter
6. To exit press cancel
7. Confirm Comms Configuration is correct (Func 11112227)
8. Press enter on “Configure Comms”
9. Press enter on “Serial”
10. Select either “USB Slave” for USB connection, or COM1/COM0 for serial connection
1. Press Func key + 2 and press Enter
2. Access code 0240
3. You will see the TID, press enter
4. Interface type > make sure PCEFTPOS (For Integrated) is selected > Enter
5. Eth settings > make sure skip is highlighted > Enter
6. To exit press cancel
7. Confirm Comms Configuration is correct (Func 11112227)
8. Press enter on “Configure Comms”
9. Press enter on “Serial”
10. Select either “USB Slave” for USB connection, or COM1/COM0 for serial connection
Update
A fix has been implemented to resolve the issue and we are monitoring closely with our 3rd party provider to ensure system stability.
Identified
The issue has yet to be resolved, and we are experiencing another issue that stems from the original outage. For merchants who are not able to transact on an Ingenico Move 5000 terminal, please switch from Integrated mode to Standalone mode to process transactions.
We apologise for the inconvenience caused.
How to switch from Integrated mode to Standalone mode:
https://support.tillpayments.com/hc/en-us/articles/14438799996303-How-to-switch-from-an-Integrated-mode-to-a-Standalone-mode-on-an-Ingenico-Move5000
Or follow steps below:
1. Press Func key + 2 and press Enter
2. Access code 0240
3. You will see the TID, press enter
4. Interface type > make sure None is highlighted (For Standalone) > Enter
5. Eth settings > make sure skip is highlighted > Enter
6. To exit press cancel
We apologise for the inconvenience caused.
How to switch from Integrated mode to Standalone mode:
https://support.tillpayments.com/hc/en-us/articles/14438799996303-How-to-switch-from-an-Integrated-mode-to-a-Standalone-mode-on-an-Ingenico-Move5000
Or follow steps below:
1. Press Func key + 2 and press Enter
2. Access code 0240
3. You will see the TID, press enter
4. Interface type > make sure None is highlighted (For Standalone) > Enter
5. Eth settings > make sure skip is highlighted > Enter
6. To exit press cancel
Monitoring
The issue is now resolved. We will monitor closely with our 3rd party to ensure system stability.
Update
Merchants can refer to the below article to switch the terminal to Standalone mode to continue transaction:
https://support.tillpayments.com/hc/en-us/articles/14438799996303-How-to-switch-from-an-Integrated-mode-to-a-Standalone-mode-on-an-Ingenico-Move5000
Or follow steps below:
1. Press Func key + 2 and press Enter
2. Access code 0240
3. You will see the TID, press enter
4. Interface type > make sure None is highlighted (For Standalone) > Enter
5. Eth settings > make sure skip is highlighted > Enter
6. To exit press cancel
https://support.tillpayments.com/hc/en-us/articles/14438799996303-How-to-switch-from-an-Integrated-mode-to-a-Standalone-mode-on-an-Ingenico-Move5000
Or follow steps below:
1. Press Func key + 2 and press Enter
2. Access code 0240
3. You will see the TID, press enter
4. Interface type > make sure None is highlighted (For Standalone) > Enter
5. Eth settings > make sure skip is highlighted > Enter
6. To exit press cancel
Update
We are continuing to work on a fix for this issue.
Update
We are continuing to work on a fix for this issue.
Identified
An issue has been identified impacting including Ingenico Move5000 terminals,.
Merchants may not be able to transact on the above terminals. To temporarily resolve the issue, we recommend switching the terminals to standalone mode for the transaction.
We apologise for the inconvenience caused and are working actively with our 3rd party to resolve the issue.
Merchants may not be able to transact on the above terminals. To temporarily resolve the issue, we recommend switching the terminals to standalone mode for the transaction.
We apologise for the inconvenience caused and are working actively with our 3rd party to resolve the issue.
This incident affected: PAX A920 terminal, PAX A910s terminal, PAX A80 terminal, PAX A77 terminal, Ingenico Move5000 terminal, Verifone T650p terminal, and Quest QT720 terminal.