PAX terminal outage
Incident
Report for Nuvei Australia and New Zealand
Resolved
This incident has been resolved.
Monitoring
The issue is now resolved with Mastercard and we will monitor the system closely to ensure stability.
Update
Upon further investigation, it has been confirmed that the outage was due to Mastercard. We will continue to work with the scheme to resolve the issue as soon as possible.
For merchants who are not able to process Mastercard transactions, please advise your customers to process payments with alternative methods.
For merchants who are not able to process Mastercard transactions, please advise your customers to process payments with alternative methods.
Update
A widespread issue from one of our 3rd party providers is now impacting all terminals, including Ingenico Move 5000, Verifone T650p, Quest QT720, in addition to the PAX fleet. Merchants may not be able to process transactions on the impacted terminals.
Our team is working to resolve with our provider to resolve the issue.
We apologise for the inconvenience this caused.
Our team is working to resolve with our provider to resolve the issue.
We apologise for the inconvenience this caused.
Identified
We are currently experiencing an outage impacting our PAX terminals, including PAXA920, A910s, A80, A77. Merchants may experience error code “System Malfunction” when processing transactions.
Our team is investigating the root cause and trying to resolve the issue as soon as possible.
We apologise for the inconvenience this caused and thank you for your understanding.
Our team is investigating the root cause and trying to resolve the issue as soon as possible.
We apologise for the inconvenience this caused and thank you for your understanding.
This incident affected: PAX A920 terminal, PAX A910s terminal, PAX A80 terminal, PAX A77 terminal, Ingenico Move5000 terminal, Verifone T650p terminal, and Quest QT720 terminal.