September 2025 Partner rebates calculation and payout delay

Incident Report for Nuvei Australia and New Zealand

Resolved

This incident has been resolved.

Posted Oct 27, 2025 - 08:57 AEDT

Monitoring

We would like to let you know that the September 2025 rebates are now available on TMP.

We apologise for the delay, and we thank you for your patience as we work towards resolving the issue.

Posted Oct 24, 2025 - 11:16 AEDT

Identified

Due to a third-party outage, we are currently experiencing a delay in Partner rebates calculation, and payout on TMP (https://merchant-anz.nuvei.com/).

We apologise for the delay, and our Billings team is working closely with our external partner to resolve the issue. If you require more information regarding the issue, please reach out to your dedicated Relationship Manager for assistance.

Posted Oct 20, 2025 - 10:54 AEDT

This incident affected: TMP.