Ingenico Move 5000 logon issue

Incident Report for Till Payments

Resolved

The incident has been resolved.

Posted Sep 24, 2024 - 15:28 AEST

Monitoring

A fix on the issue has been implemented. Merchants are advised to refresh the terminal with FUNC110 to resolve the logon issue. For more details, please visit https://support.tillpayments.com/hc/en-us/articles/7389427533583-How-to-resolve-logon-issue-on-Ingenico-Move5000-terminal

Posted Sep 24, 2024 - 12:49 AEST

Identified

An issue is impacting merchants' ability to log onto their Ingenico Move5000 terminals. We are working closely with our payment processing partner to resolve the problem.

We apologise for the inconvenience this caused and thank you for your patience as we work towards a solution.

Posted Sep 24, 2024 - 11:05 AEST

This incident affected: Ingenico Move5000 terminal.