Terminal timeout issue

Incident Report for Nuvei Australia and New Zealand

Resolved

This incident has been resolved.

Posted May 11, 2026 - 08:43 AEST

Update

The issue is now resolved and we thank you for your patience as we work towards resolving the issue.

Posted May 09, 2026 - 12:34 AEST

Monitoring

A fix has been implemented and we are actively monitoring the issue.

Posted May 09, 2026 - 11:05 AEST

Identified

An issue has been identified affecting terminals using Terminal Connect, including the PAX terminals and Verifone T650p terminals.

Merchants processing transactions via Terminal Connect may experience slow transaction timeouts, which could result in declined transactions.

Our team is working diligently to resolve the issue and will provide an update when the issue is resolved. We apologise for the inconvenience caused.

Posted May 09, 2026 - 09:20 AEST

This incident affected: PAX A920 terminal, PAX A910s terminal, PAX A80 terminal, PAX A77 terminal, and Verifone T650p terminal.